엉뚱한 물건이 도착해서 삽질 끝에 해결한 상황입니다.~
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에스띠로더에서 물건 주문했는데 물건도착 확인 후 배대지로부터 오배송이라고 연락이 왔습니다.
다른사람의 물건이 도착했다는 겁니다.
다른사람의 물건이 도착했다는 겁니다.
↓ 엉뚱한 사람(중국이름인거 같은데..)의 송장입니다.
물건도 다르고, 다른사람 물건에 제 트래킹 라벨 붙여서 발송한겁니다.
휴.. 또 고난의 일정이 기다리고 있습니다. 판매처와 메일과 채팅 주고받으면서 처리한 경과 적어봅니다. 특이한 케이스이지만 도움이 될 수 있을듯 해서...
1. 판매처에 메일 발송
You had sent other's order to me instead of mine.
Its content doesn't acc How can i do? I want you to correct this error soon
Its content doesn't acc How can i do? I want you to correct this error soon
2. 에스띠로더에서 온 답변메일
Thank you for your inquiry.
We are sorry to learn that you have received another customer's order. Please be assured this is a rare occurrence and we will investigate this matter with our fulfillment center. To better assist you with this matter, kindly confirm what items you received. Upon receipt of your reply, we will be happy to resolve this issue.
We are sorry to learn that you have received another customer's order. Please be assured this is a rare occurrence and we will investigate this matter with our fulfillment center. To better assist you with this matter, kindly confirm what items you received. Upon receipt of your reply, we will be happy to resolve this issue.
3. 밤늦게 기다렸다가 라이브 채팅 시도합니다.
나: I sent a email to you yesterday.
상담사: I'm sorry for any inconvenience this may have caused.
상담사: You will receive your package within 2 - 3 days via UPS 2nd Day Air. Is there anything else I can assist you with today?
나: No. Thank you for your kindness. I'll wait them. bye. Good days.
상담사: You're very welcome.
나: No. Thank you for your kindness. I'll wait them. bye. Good days.
상담사: You're very welcome.
4. 배대지에 해당 내용 알려줬습니다.
그런데... 배송주소가 DE였는데 물건은 NJ 에 있기 때문에 저런 방식은 안되고 무로 리턴라벨을 받아서 따로 발송해야 한다며 판매처에 무료 리턴라벨 요청을 해야 한다는 겁니다. 결국 다시 메일 발송합니다.
5. 판매처에 메일 발송
order number is #XXXXX
Yesterday, I exchanged talks with Nadege(I think she/he is a customer assistant?) about wrong package issue. Then I received a message like this "I am going to request to have your I`m sorry any inconvenience this may have caused. You will receive your package within 2 - 3 days via UPS 2nd Day Air."
However, there is one problem. Unfortunately, I can`t be at home during UPS`s operation hours.
Can you provide drop-off return label? then I can just drop off the package at the nearest ups store.
Please contact me if you have any issues.
Can you provide drop-off return label? then I can just drop off the package at the nearest ups store.
Please contact me if you have any issues.
6. 답변 옴.(첨부로 리턴라벨 같이 옴)
UPS Returns Label Delivery
This notice tells you that a UPS shipper has sent you an electronic label.
You can print and use this label to include in your outbound shipment, or send it to the consignee. The label will be available for 30 days
This notice tells you that a UPS shipper has sent you an electronic label.
You can print and use this label to include in your outbound shipment, or send it to the consignee. The label will be available for 30 days
7. 배대지에 리턴라벨 알려주고 상황 끝!!!
- 이전글대인배 아마존 프라이스매치 요청 15.01.30
- 다음글영문메일 참고용.(바나나 리퍼블릭) 14.08.14
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