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직구도움정보 : 해외 직구 시 도움이 될만한 정보를 올리는 게시판입니다.

직구도움정보

영문메일 참고용.(바나나 리퍼블릭)
게시판에 글이 하나도 없어서 하나 올려봅니다. ^^
얼마전 바나나공화국에서 수트 한벌과 셔츠두벌 구매했는데 수트는 먼저 오고 셔츠두벌은 따로 발송되었는데 배대지에 도착은 한벌마만 되었더군요. 그래서 하나 마저 보내달라는 메일 내용입니다.
메일발송하고 답변받고 다시 보내고 결론이 났습니다 .혹시 비슷한 일 겪는 경우 참고가 될까 해서 올려봅니다.~
 
1. 나 > 바나나 : 셔츠 하나밖에 안왔으니 마저 보내달라~
Subject: I have not received item.
 
Hello 
My order number is #TTKXXXX.   
 
I ordered 2 items(Shirt). But the one item was not delivered. 
Tracking number is #1Z8945AW0323XXXXXX.
Please send me again .
 
2. 바나나 > 나 : 보냈다 다시 확인해봐라..(잘못 이해하고 답변준듯...)
 

Thank you for your inquiry about your BananaRepublic.com order #TTKXXXX. We show your package containing the Tailored Slim-Fit Non-Iron Birdseye Shirt shipped via UPS on July 31, 2014. According to the tracking information, this package was delivered on August 07, 2014 and signed for by Lee. Your UPS tracking number is 1Z8945AW0323XXXXXX . You may either call UPS at 1-800-PICK-UPS (742-5877) for the delivery status of your order or you may check their web site at:

 

http://www.ups.com/content/us/en/index.jsx

 

If you haven't received your order by the end of 7-9 business days (excluding weekends), August 12, 2014 please let us know.

 

 

3. 나 > 바나나 : 좀더 자세하게 다시 적어서 보냄..(이럼 알아듣겠지?)
 
Subject: I don't received one item.
 
Hi~
 
I send this email for I guess you don't understand this issue.
 
My order number is #TTKXXXX
This order included a suit jacket, suit trouser and two shirts. 
As you said, I received the package which you sent to me. (Tracking number is #1Z8945AW0323XXXXXX)
However I received only one shirt, though I had the suit and pants.
I want you to send the other shirt.
When do you send it to me?
I hope you reply me soon.
 
4. 바나나 > 나 : 아.. 그렇구나..환불해줄께~ 미안하니 15% 쿠폰도 줄께~

 

Thank you for your response regarding your recent bananarepublic.com order, #TTKXXXX. We sincerely apologize that your order was received incomplete. Sadly, the Tailored Slim-Fit Non-Iron Birdseye  Shirt you ordered is no longer in stock to be resent to you. As such, we have issued a refund in the amount of $23.85 to your Visa Card. This credit should post to your account within 3-5 business days. Please allow 1-2 billing cycles for it to appear on your monthly statement.

 

As an apology for the frustration this may have caused, I have sent you a 15% off code that is special for several reasons. This code has no exclusions on items, is one time use, good for six months, and combines with other promotions we have listed on our brand websites. This code should show up in your email inbox within 24 hours, but as a convenience I have included it below.

 
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레드파파야  작성일 : 2014-08-26 13:57
좋은정보 감사해요~ 나중에 문제 생길때 참고할 수 있겠어요 ^^
플레어  작성일 : 2014-08-26 14:20
^^ 좋은정보인지 확신은 안서나... 혹시라도 참고하실 분 계실까 올려봤습니다.